Clients

 
 

NEW CLIENTS

Our policy for A Fox & Hounds Main Building and Petit locations:

As we strive to improve client experiences in our facility and continue to uphold the standard of individualized care, moving forward, we are not currently accepting new clients at our main location (12 Grove Street).

 

We are still accepting small dogs at AF&H Petit located at 119 Washington Street.​

Designated daycare arrival times:

Our goal is to maintain an impressive safety record while improving the quality of care and attention to your pets. Because the dogs stay stimulated when there is a steady number of arrivals throughout the day, our designated arrival times for daycare are:

  • Weekday daycare and boarding:
    6:30 - 10:00 AM or 12:00 – 2:00 PM

  • Weekend (Saturday) daycare and boarding:
    9:00 AM – 1:00 PM

  • Weekend (Sunday) daycare and boarding:
    9:00 – 11:00 AM

 

This will allow us to keep everyone on a similar activity schedule, feed lunches, and perform add-on boarding services.

Questions?

  • We appreciate your time and attention. Please feel free to contact us should you have further questions or need clarification about our new policy.

RESERVATIONS

 Our policy for A Fox & Hounds Main Building and Petit locations: 

What does our reservation policy mean for you?

  • If you do not already have a set weekly schedule with us but tend to bring in your dog on the same days each week, we will ask you to set and stick to those days.

  • If you do not have a set schedule and bring your dog on different days of the week, we will need you to email us by Sunday requesting the days you will need for the upcoming week. (afandh@afandh.com)

  • If you have reserved a day and need to cancel, we would greatly appreciate a call 24 hours in advance (to avoid incurring a late charge of $20) so that we can offer another person your spot. Walk-ins and calls the morning of unfortunately can no longer be guaranteed a spot. 

  • If you need boarding during school vacations, holidays or even over the summer, we recommend booking 2 months in advance in order to avoid being put on a wait list.

Communicating with Us About Reservations:

Thank you very much for providing us with your weekly daycare schedules thus far. We also appreciate your calls and emails when you need to cancel.

  • Due to high demand for playtime, if you do not call to cancel your reservation for 3 consecutive visits you will forfeit your spot and will have to call to be placed on the wait-list.

  • If you are taking an extended vacation, we will hold your spot for 2 weeks with notice.

While we're delighted that our business is thriving, it’s very frustrating for us to have to turn anyone away and we hope you understand that we are doing this to adhere to the quality standards that you expect from A Fox & Hounds.

Our team values the relationships that we have made with you and your pets and we thank you for your understanding and continued support!

FLEA & TICK TREATMENTS

As you take steps to protect your pet from fleas and ticks, please note these guidelines related to daycare visits:

For the safety of all staff and doggie guests at A Fox & Hounds, we ask that you apply flea and tick medication (topical products such as Advantage or Frontline) the evening before your visit (not the morning of drop-off). Your dog's coat must be dry before joining us for playtime. For dogs wearing the Seresto collar, we will remove the collar during visits and replace the collar at pick-up time. Your dog's collar will be kept safely among the items they arrive with (collar or harness, leash). If you are interested in learning more about flea and tick prevention products for your dog, please contact us for further information. 

 

A Fox & Hounds Pet Care

12 Grove Street

Norwell, MA

(781) 871-AFOX (2369)

M-F 6:30am-7pm

Sat 9am-5pm

Sun 9am-1pm

  • A Fox & Hounds Pet Care Facebook
  • A Fox & Hounds Harborside

A Fox & Hounds Petit

119 Washington Street

Norwell, MA

(339) 788-9269

M-F 6:30am-7pm

Sat CLOSED

Sun CLOSED

  • A Fox & Hounds Petit Facebook

A Fox & Hounds Harborside

211 Lincoln Street 

Hingham, MA

(781) 385-7369

M-F 6:30am-7pm

Sat CLOSED

Sun CLOSED

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  • A Fox & Hounds Harborside

© 2019 by A Fox & Hounds Pet Care