Frequently Asked Questions
Select and click to view answers to our Frequently Asked Questions below. If you have a question that is not addressed here, please contact us and we'll be happy to help!
Why can't I take an unscheduled tour of the facility?
Quite often, current and potential clients ask for a tour of the building to see where their dogs will be spending their time. A Fox & Hounds can only give physical tours on Sundays and by appointment.
Why is this you ask?
Well, a group of dogs can quickly become out of control and potentially dangerous when overly excited, so keeping our dogs calm and relaxed is important to the safety of our groups. The celebration of a new person to some dogs can generate a lot of energy in a short amount of time. The floor literally explodes with adrenaline! What may look like a bunch of happy and excited dogs, may actually be dogs producing high levels of stress and anxiety. If we put dogs under large amounts of stress rapidly, they can make some poor behavior choices. These choices may end up with someone getting hurt.
Think about what happens when someone comes to your home; your dog barks right? Now add dozens of your dog’s closest friends to that scenario. Additionally, some of the dogs here tend to be nervous around strangers and an unfamiliar face may create a lot of stress and anxiety. Still, other dogs are made nervous by anxiety and energy on the floor.
Therefore, for the convenience of our clients we have a camera system that showcases our entire facility. If you would like a virtual tour of our building via our camera system please let the ladies at the front desk know when you come in.
What do you have that other pet care facilities don't?
A Fox & Hounds has a large staff-to-dog ratio in order to maintain safety and cater to your individual pet’s needs. This is the main reason why we ask that you call at least a day in advance of coming in for daycare. We monitor your pet’s activities to ensure that they are eating, drinking, and being “regular” both with bowel movements and behavior. Because of our team's knowledge and experience, we are able to recognize any behavioral changes and act accordingly. Major cleaning is done at night, while spot cleaning takes place throughout each day. Additionally, our facility is climate controlled with both central air and heat for your pet's comfort. To learn more about our facilities click here.
How do I book a reservation?
Please call (781) 871-2369 or email: firstname.lastname@example.org. Please note that we require your dog to attend daycare for an assessment prior to boarding for the first time. If your pet is new to A Fox & Hounds, please complete our Pre-registration Form as a first step.
What should I bring for my pet during their stay?
Please bring your dog’s regular food (pre-packed in individual bags for each meal) in order to prevent stress-induced diarrhea which sometimes happens when your dog is away from home and their normal schedule. Be sure to bring enough for the entire stay as well as a few extra meals in case your return is delayed. You are welcome to bring your own bedding, however, we cannot be responsible for any items lost or destroyed.
What if my pet is taking medication?
We are able to administer medication to your pets. It is important to let us know why your pet is taking medication so we can monitor them during their stay. There is no extra charge for medication dispensing. Please be sure meds are in original containers with written instructions to dispense if they differ from instructions on the bottle.
What if my pet becomes ill or hurt during their stay?
Dog daycare is similar to child day care as dogs, like children, can spread germs or get hurt; from a slight cold to a (thankfully) uncommon injury. Here at A Fox & Hounds we care for our clients as if they were our own, and we sincerely mean that. If we notice that your dog is out of sorts or seems to be feeling under the weather, we take preliminary steps and separate them from the group for some quiet time. During this time we are able to observe them for any changes. If their behavior or symptoms suggest something could be wrong we will notify you immediately and together we can make a plan of action. If we cannot reach you directly we will continue to observe the dog and keep them quiet until pickup.
In the event of a more serious condition, again we will make every attempt to get in touch with you or your emergency contact or, if we believe it is in the dog’s best interest to receive immediate veterinary care, we will contact your veterinarian directly. We have built strong working relationships with several of the local veterinary clinics in order to keep open communication in the event of any emergency. Your dog’s health and safety is paramount to anything else here at A Fox & Hounds, and we can ensure this through prompt management and attention to even the slightest ailment that may befall your furry friend.
May I check on my pet while I'm away?
Yes, as a matter of fact we encourage it! You may call us anytime during business hours or e-mail email@example.com.
What is your cancellation policy?
For boarding, a credit card is required at time of booking. The deposit is equal to one (1) night's boarding rate. A 48-hour cancellation notice is required prior to check-in or the deposit is non-refundable; reservation deposits made within the cancellation window are non-refundable. No-shows will be charged with no refund allowed.